RSI strives to provide the best scalable applications for every communication managers needs. RSI is a leading provider of call accounting, hotel billing, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, email tracking and telemanagement solutions around the globe.

Revolution Web Call Accounting 

Revolution Web Call Accounting is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface.

Revolution Web Call Accounting can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder. It is 100% browser based with a built-in Web server and an embedded SQL database engine. It now offers full connectivity to MySQL DBMS.

It can monitor emergency 911 calls, misuse, network traffic patterns and cost allocation. Third party applications can access priced call detail records through an XML interface. The program is designed to work in any country around the world. The tariff tables are user configurable. The software has a library of JavaScript drivers designed to work with virtually any telephone system from all major manufacturers including Avaya, Cisco, Nortel, Siemens, Mitel, Alcatel, NEC, Samsung, Panasonic and Asterisk.

Highlights include:

Shadow CMS 

Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.

Why invest in communication management software?

Communication Management Software for Every Enterprise

Traffic Analysis

SHADOW tracks all calls including long distance, local, international, internal* and misdialed. In order to determine any accurate traffic study all traffic must be used. Often businesses with high local call volumes that rely heavily on customers calling in are very concerned about busy signals and long hold times. SHADOW provides comprehensive traffic reports to highlight grade of service, peak hours and call volumes. This assists telecom. managers in determining whether the network is over/under utilized.

Cost Allocation

Cost allocation to various corporate levels is essential in organizations that function on tight telecom budget. SHADOW provides detailed reports for cost allocation to cost center, department, division, extension, authorization code etc. These reports assist in budgeting, forecasting and internal billing while taking into account all telephony-related expenses including long distance, inventory and facility charges.

Chargeback

SHADOW provides the means to gather, cost and charge back call information to account codes, projects and/or client matter numbers. This information is readily available at the touch of a button. Therefore, customers do not have to wait for month-end reports before they do billing. Additionally, customers may attach their own mark-up and surcharges to billable items.

Instantaneous Billing

SHADOW provides instantaneous billing for billback environments such as: hotels, motels, resorts and hospitals. Telephony expenses are a major cash-cow for most hospitality environments. SHADOW provides all the necessary tools for check-in, check-out, markups, surcharges and posting to property management systems.

Cost Comparisons

SHADOW uses concrete historical data to provide customers with an unbiased concise picture of their telephone expenses (including local, flat rate, domestic and international). SHADOW will analyze proposed tariffs before the customer subscribes to such services.

Misuse and Abuse

SHADOW highlights calls made using the wrong facility (ie. long distance calls that could have used the flat rate lines). SHADOW provides exception management reports which highlight long duration, excessive cost and misdialed calls. Each call may be pinpointed to a particular extension or authorization number.

Caller Identification

SHADOW provides detailed reports of incoming caller identification. This is especially important for service centers logging customer inquiries, advertisers looking to pinpoint incoming 800/888 regions and managers evaluating incoming facilities.

Billing Integration

The popularity of diskette billing has given may customers the ability to quickly and easily analyze the traffic from their provider. SHADOW provides the means to consolidate popular packages from telco, flat rate and alternate long distance providers.

Productivity

SHADOW provides detailed telephone charges reports which highlight phone usage practices. This often encourages more focused and right to business calls. Specific reports are designed to set goals and productivity standards.

Telephone Invoice Management

Resource Software International Ltd. is e major supplier of telephone invoice management services to providers of long distance service and corporate accounts. Through a series of sophisticated processes, hard telephone invoices are interfaced directly into SHADOW for detailed billing, budgeting, cost consolidation, service comparisons and network management

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