Avaya IP500

For a small office experiencing or expecting growth. Can support up to 32 users (mixture of analog, digital, and IP; maximum of 24 digital phones) with Standard Edition software and easily expandable to 272 users with Professional Edition software. IP Office 500 allows businesses to expand to 8 T1/E1//PRIs and 8 expansion modules — a total capacity of 272 endpoints and 320 trunks. Standard Edition supports Embedded Voicemail for built-in voicemail/auto-attendant (no PC required) while Professional Edition supports all messaging options, including Embedded Voicemail. It provides two 10/100 Mbps switched Ethernet ports.

For small offices with advanced needs. Offers a powerful call processor and greater internal data transfer capabilities. IP Office 412 allows businesses to expand to 4 T1/PRIs and 12 expansion modules — a total capacity of 360 endpoints and 288 trunks. It provides two 10/100 Mbps switched Ethernet ports.

Contact Center (Basic)
• Automatic Call Distribution (ACD)
• Call queue management
• Direct Group Calling (DGC)
• Group call/pick up
• Hunt groups
• Music-on-hold
• Record-a-call
• Data tagging

Contact Center (Advanced)
• Advanced queue management
• Call-back request capability
• Interactive Voice Response (IVR) with   third-party databases
• Management by exception (alarm on   conditions)
• Maximum number of supervisors: 21
• Maximum number of agents: 75
• Licensed report viewers: 21
• Recording services
• Service Observing (silent monitoring)
• Standard & custom historic reports
• Softphone
• Text-to-speech on IVR
• Real-time screens
• Wallboards
• Crystal Reports format

Mobility
• Headset support
• E-mail reading
• Outcalling
• Personal Numbering
• Avaya 3810 Wireless Telephone   support (North America only)
• 802.11 (Wi-Fi) IP Wireless handset
  support
• IP Softphone support
• IP DECT support
• Mobile Twinning to mobile/cell phone
• VPN software on remote IP hard phone   (4610/20/21 and 5610/20/21)
• Telecommuter mode on Phone Manager   Pro

Conferencing
• Conference call control via Phone   Manager
• Meet-me (Dial In) Conferencing
• On-demand Conferencing
• Web-based conferencing for employees   and invited participants

Manager
• Security enhancement and audit trail
• User rights management (set up   centralized user restrictions for phones   and Phone Manager and/or create   Templates for quick programming)
• Backwards-compatible up to Release   2.1
• Built-in validation and error-checking
• CSV import/export of users, groups,   directory, short codes and licenses
• IP Office alarms via SNMP and e-mail

Unified Messaging
• Integrated Messaging Lite –   Presentation of Voicemail to E-mail
• Integrated Messaging Pro – Synchronization with Microsoft®   Exchange/Outlook
• Message playback (text-to-speech)   via handset, PC or mobile/cellphone
• SMTP support (voicemail e-mail)
• Reply to E-mail Sender
• Fax detection and routing

Call Handling
• Account codes
• Automated Attendant
• Busy lamp fields on DSS
• Call appearances
• Call back when free
• Call forward/hold/pick up
• Call interrupt/intrusion/barge-in
• Call screening/waiting
• Camp on
• Coverage – stations or groups
• Follow me
• Group paging
• Paging over IP phones
• Hands-Free Answer on Intercom   (HFAI)
• Outcalling
• PC-based phone management
• SoftConsole
• Call Recording search and replay
• VoIP telephony
• … and more

Data Functionality
• Bandwidth on demand
• DHCP server
• Built-in wireless capabilities (Small   Office Edition)
• Integral data router – RIP-2
• Integral Firewall
• Internet Access
• LAN-to-LAN routing
• Multi-Link PPP
• Remote Access Server (RAS)
• 802.11 (Wi-Fi) on Small Office Edition
• RIP-2
• T-PAD for credit card information

Telephones Supported**
• 2400, 4400*, 5400 and 6400* series   digital telephones
• 3616, 3620, 3626 IP Wireless     telephones
• 3701, 3711 IP DECT telephones
• 3810 Wireless telephones
• 4600 and 5600 series IP telephones
• Analog telephones
• T3 digital and IP telephones

* 6402, 4400D, 4424LD not supported
** Please check for full list of supported telephones and regional availability.

Security
• E911
• PIN-restricted terminals
• CLI call-back for Remote Access
• Integral Firewall
• Network Address Translation (NAT)
• PAP/CHAP authentication protocols
• Time profiles
• VPN support
• System Management Audit Trail

Networking
• Q.Sig Networking over T1 & Q.Sig   Networking over IP to Avaya   Communication Manager
• Uniform Dial Plan
• VoiceMail Pro Networked Messaging
• Integral WAN port (X21/V35)
• Proactive remote monitoring via SNMP
• Frame Relay
• VPN support - IPSec or L2TP
• SIP trunking to low-cost Internet   Telephony Service Providers (ITSP)
   Small Community Network features   such as Busy Lamp Field, Paging,   Desk-to-desk calling,   Calling/connected name and number,   Hold & Transfer, Centralized Voicemail   VoiceMail Pro, Internal Directory,   Absent Text Message,    Anti- Tromboning
  Advanced Small Community Networking   licensing provides Remote Hot-Desking   and Distributed Hunt Groups.

Interactive Voice Response (IVR)
• Third-party databases
• TAPI WAV and TAPI 3.0 Media Service   Provider for IVR capability
• Text-to-speech
• Voice questionnaire forms for   structured interview (Campaign   Manager)

Messaging
• Automated Attendant
• Languages for voice messaging   system: 21
• Message waiting light
• Personal numbering
• Text-to-speech
• Voice Recording –   Automatic/On- demand
• VoiceMail Pro Manager GUI
• VoiceMail Pro Client Administration
  via LAN/WAN
• VoiceMail Pro Networked Messaging
• Personal Distribution Lists
• Visual Voice on large display phones
• Cascaded Outcalling